Why we standardized our entire MSP stack on Laravel

Three years ago our internal tooling was a mess. Today it is one Laravel codebase, end to end.

Why Laravel

The team had deep PHP experience. Laravel's batteries-included approach covered 80 percent of what we needed without external libraries. The long-term support story is solid.

What we built

• Ticketing with SLA tracking, time entries, and customer portal.
• Quoting engine with PDF generation, e-signature, and revision history.
• Asset and license tracking with deprecation dates and renewal alerts.
• Client-facing portal where customers see their tickets, invoices, and projects.
• Internal dashboards for utilization, profitability, and aging.

What did not work

We initially overbuilt the permission system. Three rounds of refactoring later, we landed on a simpler model.